Terms Of Use

TERMS & CONDITIONS – COACHING, PROGRAMMES AND EVENTS

By accessing this website hosted in Zenler.com, you are agreeing to be bound by these web site Terms and Conditions, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

1. Who I am and how this works

Hi, I’m Dawn 👋 These terms are between you and Neon Tiger Limited trading as “Dawn Owen Coaching”. When I say “I”, “me” or “we”, that’s who I mean.

I host my online courses, memberships and some programmes on a third-party platform (currently New Zenler) at dawn-owen.newzenler.com. The legal agreement about what you’re buying is between you and I, not you and the platform. By clicking “buy”, “enrol” or anything similar, you’re confirming that you’ve read and agreed to these terms.

If you need to contact me about anything in here, email team@dawnowen.com.

2. What these terms cover

These terms apply when you:

• work with me 1:1
• join any group coaching, mastermind or membership
• buy an online course, programme, digital product or bundle
• book a live event or retreat, whether it’s a one-day event or an overnight experience
• buy anything through an online platform linked to my website.

The exact details of each offer, what’s included, how long it runs, how many calls you get, what bonuses are included, will usually be explained on the sales page or checkout page, or in the email or message where you sign up. That description is part of our contract and sits alongside these terms.

If there’s ever a clash between the sales page and these terms, the sales page for that specific offer wins for that offer.

3. Who my services are for

My work is for adults. Most of my clients are women in business who are ready to go all in and are happy with straight talking and tough love. By buying from me or working with me, you’re confirming that you are 18 or over, that you can make your own decisions, and that you understand you’re responsible for your own wellbeing, choices and actions.

4. What I actually do

I offer 1:1 coaching, group coaching and mastermind containers, online programmes and memberships, and live events and retreats. Some things are delivered entirely online. Some are a mix of online and in-person. Some are one-off purchases; others are ongoing, like memberships.

Coaching and programmes with me are about mindset, strategy, accountability and taking action. I’ll challenge you, support you and give you tools and frameworks to help you move towards what you really want.

5. How you buy and when our contract starts

Most of the time you’ll sign up and pay through the online platform. Sometimes, especially for higher-level programmes or VIP work, you might agree things directly with me by email or invoice. Our contract starts when your payment goes through and:

•you see a confirmation screen and/or receive a confirmation email, or

•you accept an offer from me in writing (for example replying “yes” and then paying an invoice).

Please check you’ve used the correct email address when you buy, because that’s where access details and updates will go.

6. Fees, payment and VAT

The price for each programme, product or event will always be shown clearly at the point you buy. Unless I say otherwise, prices are exclusive of VAT.

You’ll usually pay in advance. Sometimes I offer a payment plan. If you choose a payment plan, you’re committing to the full amount, spread over the agreed instalments.

If a payment fails, I may pause your access to content, calls and communities until it’s sorted. If payments are repeatedly missed or reversed and you don’t bring them up to date after being reminded, I may end your access but still require you to pay any outstanding amounts you’ve agreed to.

Once a coaching programme or package has started and any applicable cooling-off period in section 7 has passed, the fee(s) are non-refundable, whether you paid in full or in instalments. If you decide to stop part-way through, or simply don’t use or attend the sessions, calls or materials, the full fee remains due and any remaining instalments still fall due. The only exception is your statutory cooling-off rights in section 7, which apply to certain consumer bookings and which I can’t and don’t remove.

7. Your right to change your mind (cooling-off period)

If you’re buying as a consumer in the UK, i.e. not as a business owner for the benefit of your business, and you sign up online, you normally have a 14-day cooling-off period from the day after you buy.

How this works:

Online courses, programmes, memberships and digital products

If you buy and then don’t access anything, you can change your mind within 14 days and I’ll refund you in full. If you ask for or choose immediate access – for example by logging in, watching videos, downloading resources or joining live calls – you’re asking me to start providing the service straight away. If you later cancel within the 14 days, I may deduct a fair amount to reflect what you’ve already had access to. After 14 days, there are no refunds unless I agree otherwise.

1:1 and group coaching programmes

You can cancel within 14 days if we haven’t started yet and receive a full refund. If you’ve asked to start within that period and we’ve already had one or more sessions, you’ll pay for what’s been delivered and I’ll refund anything left over (if there is a balance). After 14 days, there are no refunds unless I agree otherwise.

Live events and retreats

If you book more than 14 days before the event, you have the usual 14-day cooling-off period. If you book within 14 days of the event, we’re already inside that window and different cancellation rules will apply; those will be explained on the event sales page. Other than these cooling-off rights where they apply, event and retreats are non-refundable.

If you want to cancel under the cooling-off rules, email team@dawnowen.com with your name, what you bought and the date you bought it.

8. 1:1 sessions only - Cancellations and rescheduling

I know life happens, but I also have to protect my diary and my energy.

If you need to move a 1:1 session, please give me at least 24 hours’ notice. If you cancel or reschedule with less than 24 hours’ notice, or you don’t show up, we’ll normally treat that session as used and no refund or replacement will be given.

If I need to move a session, I’ll give you as much notice as I reasonably can, and we’ll agree another time. If for any reason I’m unable to deliver a meaningful portion of the 1:1 work you’ve paid for, we’ll talk about a fair solution, such as extending the timeframe or refunding unused sessions.

9. Group coaching, masterminds and memberships

Group spaces are powerful and I take them seriously.

When you join a group programme or membership with me, you’re joining a community. I expect you to treat other members with respect, keep other people’s stories private and not use the space to bully, shame or harass anyone or to send unwanted pitches.

I will always encourage confidentiality and a safe environment, but I can’t control what every individual member does. Please use your own judgement about what you choose to share.

If your behaviour in any group or community is inappropriate, unsafe or disruptive, I may remove you. In serious cases, that may be without a refund.

Cancelling a membership

If you’re in a rolling group programme or membership that renews (for example monthly or annually), you can cancel at any time to stop it renewing. Just let me know, or use any cancellation option in the platform, before your next renewal date. Your access continues until the end of the period you’ve already paid for, and then stops.

Cancelling stops future payments; it doesn’t refund amounts you’ve already paid, and it doesn’t end any minimum commitment you signed up to. If a membership has a minimum term, you’re responsible for the payments due across that term. None of this affects your statutory cooling-off rights in section 7 where they apply.

10. Events and retreats (one-day and overnight)

For day events and overnight retreats, travel to and from the event is your responsibility and at your cost, unless I’ve clearly said otherwise.

You’re responsible for your own travel insurance, your health and your belongings. Please tell me about any relevant medical, access or dietary needs in good time so I can do my best to accommodate them or pass them on to the venue or caterers.

Sometimes things outside our control happen – illness, venue issues, travel disruption and so on. I may need to change the venue, schedule or speakers. If I have to cancel an event entirely and not offer an alternative, I’ll refund the event fee you paid me. I’m not responsible for any separate travel or accommodation you’ve booked yourself unless the law says otherwise.

Overseas retreats

When I run an overseas retreat, what you are buying from me is the retreat experience itself: the coaching, workshops, facilitation, programme content and the activities I run during the retreat. You are not buying flights, airport transfers, travel or accommodation from me and the price you pay me does not include any of those things.

Your travel and your accommodation are entirely your responsibility. You book and pay for these separately and directly, either yourself or through an independent travel professional. If I introduce or recommend a travel professional or a particular airline, hotel or venue, I do that only as a convenience for you. They act independently of me, your contract for those services is with them and not with me and I don’t earn anything from, control or take responsibility for that arrangement.

Because I’m providing only the retreat experience, and not selling it together with, or as a combined or inclusive price for, your travel or accommodation, our arrangement isn’t intended to be a “package” or a “linked travel arrangement” under the Package Travel and Linked Travel Arrangements Regulations 2018, and I’m not acting as a package organiser, tour operator or travel agent. I’m not responsible for the travel services you book, including any change, delay, cancellation, overbooking, insolvency or failure on the part of any airline, hotel, transfer provider, travel agent or other supplier.

You’re responsible for making sure you have a valid passport, any visas, and any vaccinations or health requirements for your destination, and for meeting all entry and travel rules. Please take out comprehensive travel insurance as soon as you book, ideally cover that includes cancellation, curtailment, medical expenses and repatriation.

If you’re unable to travel to or attend an overseas retreat for any reason, including illness, travel disruption, visa or passport problems, or a change in your circumstances, the fee you’ve paid me for the retreat experience is dealt with under the cancellation and refund terms in this agreement. That is completely separate from anything you may be able to recover for your travel or accommodation, which is a matter between you, your travel provider and your insurer.

Paying for events and retreats, and my no-refund policy

For events and retreats, you can either pay in full when you book or, where I offer it, pay by an agreed staged payment plan. If you choose a staged plan, you’re committing to the full fee from the moment you make your first payment: the instalments simply spread the total you already owe, as set out in section 6, and if you stop part-way the remaining instalments still fall due. Any plan I offer will be interest-free with no extra charges, in 12 or fewer payments, and must be completed in full before the retreat or event takes place.

Other than the statutory cooling-off rights in section 7, which apply only to certain consumer bookings and which I can’t and don’t remove, event and retreat fees are non-refundable. Once you’ve booked and any cooling-off period has passed, the full fee is due and stays due whether or not you attend, whether you cancel, and whether or not you’re able to travel. Please make sure an event or retreat is right for you before you book.

Your travel and accommodation are a completely separate contract between you and whoever you book them with (for example a Travel Counsellor). They have nothing to do with me, your retreat fee doesn’t include them, and my no-refund policy is separate from whatever cancellation or refund terms your travel provider applies. Please make sure you’re properly insured.

11. What coaching is and isn’t

Coaching with me is about powerful conversations, mindset shifts, practical strategy and accountability. I’ll challenge you, cheerlead you and help you see what’s really going on so you can move forward.

Coaching is not therapy or counselling. I’m not acting as a doctor, mental health professional, financial adviser, investment adviser, lawyer or tax adviser. I don’t diagnose, treat or cure any condition.

I can’t and don’t guarantee specific results – that might be income, business growth, relationship outcomes or anything else. Your results depend on many things, including your effort, your decisions, your circumstances and a load of factors that neither of us controls.

You are always responsible for your own decisions and actions.

12. Your responsibilities

To get the most out of any programme, you’ll need to show up. That means coming to sessions on time, engaging with the material, being honest with yourself and with me, and taking responsibility for actually doing the work between sessions.

You agree not to attend sessions, events or retreats under the influence of alcohol or non-prescribed drugs.

13. My content and your use of it

Everything I create and share with you – including videos, audios, downloads, workbooks, frameworks, slides, exercises and any session recordings we agree to make – remains my intellectual property.

When you buy from me, you’re buying a personal licence to use those materials for your own life and business. You’re not buying the right to copy them, share them, give your login to someone else, or use my content to create your own courses, programmes or products, unless we’ve agreed that in writing.

If you’d like to share something publicly – for example, quoting me or sharing a screenshot – just ask first.

Anything you bring to the table about your own life or business remains yours.

14. Session recordings and how I use them

I sometimes record coaching sessions, group calls, trainings and events. Recordings might be audio, video, screen share, or a mix.

By joining a recorded session, you’re agreeing to be recorded.

For group programmes and memberships, recordings are usually made available as replays for other people in the same programme or community. By taking part, you’re happy for your voice and image to appear in those replays.

For 1:1 sessions, I may record so I can be fully present in the moment and review the session afterwards, or so you can re-watch it. Those recordings are kept securely and are for your use and mine.

I may also use recordings, or written transcripts of them, for my own business purposes – for example to improve my programmes, train my team, or create future content and frameworks. If I ever want to use a recognisable clip of you for public-facing marketing (for example in a podcast episode, webinar or social media content), I’ll always check with you first so you can say yes or no.

If you’re uncomfortable being recorded, please tell me before the session so we can talk about options, such as you keeping your camera off or using the chat instead of speaking.

15. Confidentiality

What you share with me in 1:1 sessions is treated as confidential, including anything that’s captured on a recording, unless you ask or allow me to share it, the law requires me to share it, or I believe there’s a serious risk of harm to you or someone else.

In group settings, I’ll always remind people that what’s shared in the room (or on the call) is to stay there. I can’t guarantee what every participant does, so please share in a way that feels safe for you.

16. Changes to programmes, platform and terms

I may update or tweak programmes, content, the platform they’re delivered on and these terms from time to time, especially if the law changes or I change how I run the business.

The aim will always be to improve your experience or to make necessary changes. If I ever make a significant change that clearly affects what you’ve bought part-way through, I’ll let you know and offer a fair solution.

The version of the terms that applied when you bought a particular service will usually continue to apply to that service.

17. Limiting my liability

I’ll always do my best to deliver my services with reasonable care and skill. But I’m not responsible for your decisions or for things outside my control, and I won’t be liable for indirect or consequential losses such as loss of profit, income, business or opportunity.

Nothing in these terms is intended to exclude or limit any liability that can’t be excluded or limited under English law, such as liability for death or personal injury caused by negligence, or for fraud.

Subject to that, my total liability to you in connection with any service you’ve bought from me is limited to the total amount you’ve actually paid me for that service.

18. If you’re unhappy

If something isn’t working for you, please tell me. Email team@dawnowen.com and explain what’s going on. I’d much rather have a real conversation and see whether we can sort it out than have you quietly fume on the other side of a screen.

If we truly can’t resolve it, the courts of England and Wales will sort it out.

These terms are just the safety net underneath our work together, so we can both relax and focus on what matters: you growing, stretching and actually enjoying the business you’re building.

Governing Law

Any claim relating to Companies web site shall be governed by the laws of the State of New York without regard to its conflict of law provisions.